I have been working at the dental practice for four months. I am meeting my work quotas and earning good money for myself and for the practice. As a new dentist, my patient dropout rate (those who attend for check-ups and do not return for treatment) is average. As I start work in the New Year, a complaints log is on the reception desk. I have not been consulted about this, and do not know whose idea it was to introduce it. The log can be written in by any dental colleague, member of staff, or patient, but I am not allowed access to it. The forms are titled 'treatment refusal forms' and can be read by anybody in Great Britain, except me.
This looks like real trouble ahead.
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